Shipping Protection

What happens if your package is lost, stolen or damaged

Every day 1.7 million packages are stolen or lost in the US, costing businesses $25 million daily. Despite some retailers and package delivery companies making an effort to stop porch piracy, much of this burden is still put on the consumer.

If you purchase our $HIPPING PROTECTION

We will file a claim with the shipping company and then send out a replacement item within 24 hours (M-F) to you. Instead of waiting for the shipping company to complete their investigation, we ship your replacement out ahead of time. Our team will handle the claim and work directly with the shipping. The shipping company will proceed with their investigation as usual and may contact you for additional details.

If you do NOT purchase the Shipping Protection

We will start a claim with the shipping company and start an in-house investigation, We require 3 business days (M-F) to conduct an in-house investigation. If you are concerned about theft, please purchase the Shipping Protection or use a shipping address to a business or other safe place. We are not responsible for lost, stolen, damaged, or mis-delivered packages.

All of our items are made‑to‑order, crafted just for you. Orders are processed within 5‑10 business days. Once shipped, delivery time depends on your choice and location:

• Standard Shipping: 7‑20 business days
• Express Shipping: 3‑6 business days

Once your order ships, you’ll get a confirmation email with a tracking link so you can follow its journey. If your order includes personalization or custom design, production may take extra time depending on complexity.